Privacy Policy

At Veratex® Comforter, Sheets, Bedding Sets, we take your privacy seriously. This privacy policy describes how we collect, use, and share information about you when you visit our website or make purchases from us.

What Information We Collect

We collect information about you when you interact with our site or make purchases. The types of information we collect depend on how you use our site and services.

Information You Provide Directly

We collect information directly from you in the following ways:

Account registration. We collect information like your name, email address, phone number, and password when you register for an account with us. You may also provide profile information like your address and payment information when setting up your account.
Purchases. We collect information like your name, billing address, shipping address, payment information, and what you purchased when you buy products from us.
Communications. If you contact us directly through forms on our site, chat, email, or otherwise, we collect information like your name, contact details, and the contents of your message.
Reviews and surveys. When you fill out a survey or review our products and services, we collect what you tell us in the survey.
Marketing sign-ups. If you opt-in to receive our marketing emails, we collect your email address and information about what types of offers you are interested in.
Apply for a job. If you apply for a job with us, we collect information contained in your resume/CV and cover letter. We may also collect information later as part of the application process.

Information Collected Automatically

We also automatically collect information about you when you access or use our site:

Log data. When you use our site, we automatically collect standard server log information like your IP address, access times, pages viewed, browser type and language, and referring website addresses.
Usage data. We collect information about how you interact with our site, such as the pages and content you access, search queries, clicks, etc.
Cookies and similar technologies. We use tracking technologies like cookies and web beacons to collect information about you and your activity across our site. Cookies allow us to store information like login status, shopping cart contents, past browsing history, and other site usage data.
Location data. With your consent, we may collect your precise geolocation from your device.
Device data. We collect data about the device and software you use to access our site, like your IP address, browser type, operating system version, device type, unique device IDs, crash data, and mobile network data.

Information from Other Sources

We may also obtain information about you from other sources and combine that with the information we collect directly and automatically. For example:

Social media platforms may give us information from your profiles and activity when you connect with or contact us through social media.
Our partners and third party services may provide us information like updated delivery and address information or marketing profiles.
Public databases may provide additional contact or demographic information about you.

How We Use Information

We use the information we collect for purposes like:

Provide, operate, optimize, and maintain our site
Create and manage user accounts
Enable security features and prevent fraud
Provide products, services, and support
Process orders and payments
Communicate with you about your account, purchases, and requests
Send you product updates, offers, and promotions
Provide targeted advertising and marketing
Improve our site experience and products
Conduct analytics and research
Prevent illegal activity, violations of our policies, and enforce contracts
Comply with legal obligations

How We Share Information

We may share your personal information in limited circumstances, including:

Service providers. We may share your data with third party companies who perform services on our behalf like payment processing, order fulfillment, user support, infrastructure, IT services, analytics, email delivery, and more. They have access to perform those services but may not use data for any other purpose.
Legal requirements. We will access, use, preserve, transfer and disclose your information when we have a good faith belief it is needed to comply with applicable laws, regulations, legal process, or government request.
Protect Veratex and others. We may access, use, preserve, transfer and disclose your information to protect the rights, property or safety of Veratex, our users, employees or others.
Business transfers. If we are involved in a merger, acquisition, reorganization, bankruptcy, receivership, sale of assets, or transition of service, your information may be sold or transferred as part of that deal. We’ll notify you if your personal information is subject to a business transfer and becomes subject to a different privacy policy.
With your consent. We may share information about you with your consent or direction, like if you authorize a third party application or service to access your account.
Aggregate or de-identified information. We may share aggregate statistics about users and information that has been de-identified in a way that it cannot reasonably be used to identify you.

We do not share your personal information with third parties for their own marketing purposes without your consent.

Your Choices & Rights

You have certain choices when it comes to your information. Below is a summary of your rights and choices:

Access your information. You can access and review much of your personal information in your account by logging in and navigating to your account profile or account settings. You can also contact us to request a copy of your personal information.
Change or delete your information. You can edit some information directly in your account profile or settings. You can also contact us to request changes or deletion of certain personal information. Requests to delete information may impact your ability to use some services.
Opt-out of communications. You can opt-out of receiving promotional or marketing emails from us by using the unsubscribe link in those emails or changing your notification settings. You cannot opt-out of receiving basic account-related, legal, or security emails.
Set cookie preferences. Most browsers let you remove or reject cookies and web beacons. You can manage privacy and storage settings on your mobile device. Opting out may limit functionality of our site.
Take your data. You have the right in some cases to port or request a machine-readable copy of certain personal information you provided to us. This only applies to information we obtained directly from you, and not any derived data.
Complain. You can file a complaint with us or with data protection authorities about how we process your personal information.

Security of Your Information

We use administrative, technical, and physical safeguards to protect the confidentiality and security of your personal information against unauthorized access, use, and disclosure. However, no security measures can provide absolute assurance against failures, errors, and attacks. We will notify you of privacy and security incidents consistent with applicable legal requirements.

International Data Transfers

We are based in the United States and the information we collect is governed by U.S. law. If you access or use our site or services or provide information to us internationally, please be aware we may transfer your personal information to the U.S. and process it there. By using our site, services, or providing any information to us, you consent to that transfer, processing, and storage of your information in the U.S., subject to applicable laws.

Children’s Privacy

Our services are not directed to children under 13 (or other age as required by local law). We do not knowingly collect personal information from children. If we learn that a child has provided us information without parental consent, we will take steps to delete the information consistent with applicable laws. Contact us if you believe we may have information about a child and want it deleted.

Changes to the Privacy Policy

We may update this privacy policy from time to time. We will post a notice of changes in advance on our website and app. If we make significant changes to the policy, we may also choose to notify you by additional means like email. The current version will always be posted on our website. Continued use of our services after any changes is your consent to the revised privacy policy.

Contact Us

If you have any questions about our privacy practices or this policy, please feel free to contact our Data Protection Officer at:

Email: [email protected]
Phone: (800) 555-1234
Address: 123 Veratex Lane, Nashville TN 37217 USA

Additional Disclosures for California Residents

If you are a California resident, California Civil Code Section 1798.83 requires additional disclosures about your personal information collection, use, and sharing practices.

Categories of Personal Information Collected. In the past 12 months, we have collected the following categories of personal information covered under the California Consumer Privacy Act:

Identifiers like your name, contact information, IP address, and device IDs
Commercial information like purchases, order history, and payment information
Financial information like payment card details and bank account information
Professional information like work history and resumes
Internet activity data like browsing history, search history, and interactions with our site and ads
Geolocation data like device location
Audio, electronic, visual and similar information like call and video recordings
Inferences about preferences and characteristics like marketing segments and profiles

Sources of Information. In the past 12 months, we collected personal information from the following categories of sources:

Directly from consumers or users like you
Service providers, consumer data resellers and other third parties
Publicly available sources like government databases and social media
Information from our affiliates and merged entities

Business Purposes for Collection and Sharing. In the past 12 months, we have collected and shared personal information for the following business purposes:

Auditing consumer interactions and transactions
Legal compliance
Debugging errors in systems
Marketing and advertising
Product or service research and development
Product or service fulfillment and provision
Internal research for technological improvement
Security and verification
Debugging and repairing errors

Sales of Personal Information. In the past 12 months, we have not sold personal information as defined under the CCPA.

Rights under the California Consumer Privacy Act. California residents have rights over their personal information, subject to some exceptions:

Right to Know. You can request the specific pieces of personal information we have collected, used, disclosed and sold about you over the past 12 months. You can make a request for this twice in a 12-month period.
Right to Delete. You can ask us to delete certain personal information we have collected from you like account data or profile information. This does not apply to data we are required to retain for legal compliance or exercise of free speech.
Right to Opt-Out of Sale. You can direct us not to sell your personal information. We do not currently sell data subject to this requirement.
Right to Non-Discrimination. We cannot discriminate against you for exercising your rights under the CCPA like denying or charging different prices for goods or services.

You can submit requests by contacting our Data Protection Officer through the channels indicated in the Contact Us section above. We will verify your requests by authenticating your identity before processing. You can also designate an authorized agent to make requests on your behalf if you provide signed written permission and verification of their identity.

Additional Disclosures for the European Economic Area (EEA), United Kingdom, and Switzerland

If you reside in the EEA, United Kingdom, or Switzerland, you have rights over your personal information, subject to some restrictions:

Right to Access. You can request records of your personal information, including details of the processing and sharing activities. This right includes the ability to obtain copies of your personal information.
Right to Rectify. You can have inaccurate information corrected or incomplete information completed.
Right to Erase. You can request the deletion of certain personal information, like if it is no longer needed for the purposes stated when collected or you withdraw consent. This does not apply if we have other legal grounds for processing like legal obligations or contractual necessity.
Right to Restrict Processing. You can request limits on how we use personal information if you contest the accuracy of the data, prefer limits on processing based on legitimate interests grounds, or want data safeguarded for potential legal claims. Processing necessary for contracts, your consent preferences, or for legal claims is permitted.
Right to Data Portability. An automated tool can be requested to obtain personal information provided directly by you and processed based on consent or contracts and reuse it elsewhere. This right does not cover inferred data or derivatives.
Right to Object. You can object to the processing of personal information if it relies on legitimate business interests, including profiling and marketing communications. This does not apply if we can demonstrate compelling legal grounds like contracts or legal obligations.

Where required by law, we will obtain your consent for collection or processing, and you may withdraw this consent later. You also have the right to lodge complaints with data protection authorities. Contact us to learn more about exercising your rights.

Additional Disclosures for Nevada Residents

If you are a Nevada resident, you have the right to opt-out of the sale of certain kinds of personal information. We do not currently sell such data subject to this requirement. Contact us for more information.